Privacy Policy

1. Information we collect

We collect information that you choose to provide when you submit forms, request quotes, place inquiries, subscribe to updates, or contact us by email, phone, or other channels.

• Contact details such as name, company name, email address, phone number, country, and shipping or billing address.
• Project and order information such as product requirements, drawings, files, quantities, materials, specifications, deadlines, and messages.
• Website usage information such as pages visited, device type, browser, approximate location, referring URLs, and cookie or analytics identifiers.

2. How we use information

We use personal information only for legitimate business purposes connected to operating our website, responding to requests, and providing products or services.

• To respond to questions, prepare quotations, process orders, arrange production, coordinate delivery, and provide customer support.
• To improve our website, products, services, security, quality control, and communication with customers.
• To send service-related messages and, where permitted, marketing updates that you can unsubscribe from at any time.
• To comply with legal, tax, accounting, customs, trade, fraud-prevention, and regulatory requirements.

3. Cookies and analytics

Our website may use cookies, analytics scripts, and similar technologies to remember preferences, measure traffic, understand visitor behavior, and improve site performance. You can manage cookies through your browser settings, but some features may not work correctly if cookies are disabled.

4. How we share information

We do not sell personal information. We may share information with trusted service providers and business partners only when necessary to operate our website, complete transactions, provide services, or meet legal requirements.

• Manufacturing, engineering, packaging, logistics, courier, payment, IT, hosting, analytics, customer service, and email service providers.
• Professional advisers, insurers, auditors, government authorities, customs agencies, or law enforcement when required or permitted by law.

5. Data security and retention

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No online transmission or storage system is completely secure, so we cannot guarantee absolute security.

We keep information for as long as needed to provide services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods vary depending on the type of information and the reason it was collected.

6. International transfers

Because we serve customers globally, your information may be processed in countries or regions outside your location. When this happens, we take appropriate steps designed to protect the information in line with applicable privacy requirements.

7. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. You may also unsubscribe from marketing emails by using the unsubscribe link in the message or by contacting us.

To make a privacy request, email us at okasa@okasa.com. We may need to verify your identity before completing the request.

8. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. The updated version will be posted on this page with a revised update date.